MIRRO STUDIOS

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Shipping & Policies

ALL SALES FINAL

All sales are final. Orders may begin production shortly after purchase. Once an order has entered production, it cannot be cancelled, modified, refunded, exchanged, or returned due to a change of mind, incorrect item selection, or dissatisfaction with the production timeline.

ALL SALE ITEMS CANNOT BE CANCELLED OR REFUNDED

PRE-ORDER & PRODUCTION INFORMATION

Certain Mirro Studios products are released as pre-orders or made-to-order items. Production typically takes approximately 8–12 weeks unless otherwise stated on the product page.

Production and shipping timelines are estimates and may vary due to manufacturing schedules, quality control, logistics, customs clearance, carrier delays, or other circumstances outside of our control.

SHIPPING & DELIVERY

Shipping timelines may include production, international transit, customs clearance, processing, and final-mile delivery.

Once your order ships, tracking information will be sent to the email address provided at checkout. Carrier and customs delays may occur after the package leaves our facility.

ADDRESS RESPONSIBILITY

Customers are responsible for ensuring that their shipping information is complete and accurate at checkout.

If you notice an incorrect address, contact us as soon as possible. Address changes cannot be guaranteed once an order has entered fulfillment or has already shipped.

DAMAGED ITEMS

If your item arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos or video showing the product, damage, and packaging.

We will review the information provided and determine the appropriate resolution.

PRIVACY

Customer information is used to process orders, provide customer support, send requested marketing communications, and operate our store.

Payment information is processed through our authorized payment providers and is subject to their applicable privacy and security practices.

MIRRO STUDIOS FAQ

IS THIS A PRE-ORDER ITEM?
Products may be released as pre-orders, made-to-order items, or ready-to-ship inventory depending on the drop. Please review the product description before ordering for the specific fulfillment status.
HOW LONG DOES PRODUCTION TAKE?
Pre-order production typically takes approximately 8–12 weeks unless a different timeframe is stated on the product page. Production times are estimates and may vary slightly.
WHEN WILL MY ORDER SHIP?
Orders ship once production, quality control, and fulfillment are complete. When your package is shipped, you will receive an email containing your tracking information.
ARE PRE-ORDERS FINAL SALE?
Pre-orders and made-to-order items are considered final sale once they have entered production. Please carefully review your order information before completing checkout.
CAN I CANCEL MY PRE-ORDER AFTER PLACING IT?
Once an order has entered production, cancellation cannot be guaranteed. If you believe you made an error, contact us immediately and we will review the order status.
CAN I RETURN OR EXCHANGE MY ITEM?
Pre-order and made-to-order items are generally final sale. If your product arrives damaged or materially defective, contact us so our team can review the issue.
WHAT HAPPENS IF I OPEN A CHARGEBACK WHILE WAITING FOR MY PRE-ORDER?
Pre-orders require time for production and fulfillment. If a payment dispute is opened, we may provide the payment processor with relevant order details, checkout terms, fulfillment information, tracking information, and customer communications as part of the dispute process.
WHAT IF MY ITEM ARRIVES DAMAGED?
Contact us within 48 hours of delivery with your order number and clear photos or video of the product, damage, and packaging. Our team will review the issue and assist you with the appropriate resolution.
WILL THE PRODUCT LOOK EXACTLY LIKE THE IMAGES?
We do our best to accurately represent every product. Minor differences may occur due to lighting, screen settings, manufacturing tolerances, or small production variations.
WHERE CAN I GET ORDER UPDATES?
Important updates may be shared through our email list and official Mirro Studios social channels. Tracking information will also be emailed once your order ships.
CAN I CHANGE MY ADDRESS AFTER ORDERING?
If your order has not entered fulfillment or shipped yet, we may be able to update the address. Contact us as soon as possible with your order number and the correct shipping address.
HOW CAN I CONTACT MIRRO STUDIOS?
For order assistance, email us at admin@mirrostudios.com and include your order number so we can locate your order more quickly.
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