Shipping & Policies
ALL SALES FINAL
Due to the limited nature of our products, all sales are final. Once an order has been placed, it cannot be cancelled, modified, refunded, exchanged, or returned.
Current Order Status
The first 150 Alien Punchdoll orders have now been fulfilled and allocated. All new orders are currently pre-orders.
Pre-Order Policy
All Alien Punchdoll orders placed at this time are considered pre-orders. Production is currently underway, and pre-orders require approximately 6–10 weeks before shipment. By placing an order, you acknowledge and agree to this production timeline. Estimated fulfillment times may vary due to manufacturing schedules, freight transit, customs processing, or other circumstances outside of our control.
Shipping & Delivery
Once your order has been completed and shipped, you will receive tracking information via email. Delivery times may vary depending on the shipping carrier, destination, weather conditions, customs, and other factors outside of our control.
Address Responsibility
Customers are responsible for providing an accurate shipping address at checkout. We are not responsible for delays, lost packages, or failed deliveries resulting from incorrect or incomplete address information.
Privacy Policy
We respect your privacy. Personal information is used solely for order processing, fulfillment, and customer support. We do not sell, share, or trade customer information with third parties.